【Product Warranty Coverage】
925 sterling silver is the international standard for pure silver. Due to the low hardness of 999 pure silver, it is prone to deformation and scratches when used in jewelry. In 1851, Tiffany & Co. introduced 925 sterling silver jewelry by alloying it with 25% other metals, addressing the issues of deformation and scratches. 925 sterling silver became widely popular and evolved into the current standard for pure silver. As pure silver gradually oxidizes upon contact with air,
Professional ultrasonic cleaning.
Oxidation treatment (excluding re-plating with white gold or gold).
Stone reattachment for stones that have fallen off.
Replacement of broken earring posts.
You only need to bear the round-trip shipping costs for the above services.
【Possible Fee Items】
If you want to replate your product with a thick layer of gold,
or if there are damages caused by human factors such as:
Deformation.
Extensive stone loss.
Large areas of surface scratches.
Fracture.
and other situations, we will provide a corresponding quotation based on the extent of the product damage. For specific costs, please contact our official customer service.
